Refund policy
KORIN DESIGN Return, Refund & Lifetime Limited Warranty Policy
We want you to feel confident purchasing from KORIN DESIGN. This policy explains our order cancellation, return, refund, and lifetime limited warranty terms.
Order Cancellations
To request an order cancellation, please contact support@korin-design.com before the order is fulfilled. Once an order has been fulfilled or a tracking number has been issued, it can no longer be canceled and must instead follow the return process below. A 5% transaction fee per canceled order is non-refundable.
7-Day Return Policy
If you are not satisfied with your purchase, you may request a return within 7 calendar days after delivery. Please contact support@korin-design.com before sending the product back.
- The product must be returned in its original, undamaged, unused, and resalable condition, with its original packaging and included accessories.
- The customer is responsible for return shipping costs.
- Original outbound shipping charges are non-refundable.
- Returns must use a carrier and shipping method approved by KORIN DESIGN, typically UPS or FedEx. Returns sent without prior authorization or by an unapproved method may be rejected.
- Refunds are issued only after the returned product is received and inspected. We do not issue refunds without receiving the returned item.
If an item is missing from your order, please contact us as soon as possible. KORIN DESIGN will take responsibility for delivering the missing item and will cover the related shipping cost.
Lifetime Limited Warranty
KORIN DESIGN products purchased from korin-design.com or through an official KORIN DESIGN Kickstarter campaign are covered by a Lifetime Limited Warranty against eligible manufacturing defects and functional failures arising during normal intended use.
During the First Year After Delivery: Free Replacement
If an eligible manufacturing defect or non-user-caused functional failure occurs within the first year after delivery, KORIN DESIGN will provide a replacement product free of charge. Unless KORIN DESIGN specifically requests the original product to be returned, you do not need to send the defective product back. KORIN DESIGN will cover the shipping cost of the replacement product.
If the original model or color is no longer available, we may offer a reasonably comparable replacement.
After the First Year: Free Repair
After the first year, if an eligible manufacturing defect or non-user-caused functional failure occurs, KORIN DESIGN will provide repair service free of charge where repair is reasonably possible.
- The customer is responsible for the cost of shipping the product to the repair location designated by KORIN DESIGN.
- KORIN DESIGN will cover the cost of shipping the repaired product back to the customer.
- If the product cannot reasonably be repaired, KORIN DESIGN will review the case and may offer an alternative solution at its discretion.
What the Warranty Does Not Cover
This warranty does not cover cosmetic or surface wear, scratches, scuffs, fading, discoloration, peeling, fabric or coating deterioration caused by age or normal use, or other normal wear and tear. It also does not cover accidental damage, misuse, abuse, overloading, improper care or storage, exposure to unsuitable conditions, loss or theft, unauthorized modification or repair, or damage caused by failure to follow product instructions.
How to Make a Warranty Claim
Please email support@korin-design.com with your order information and clear photographs or videos showing the issue. Proof of purchase and troubleshooting may be required. KORIN DESIGN will review the submitted information to determine whether the issue qualifies for replacement or repair under this policy.
Your delivery address will be confirmed before a replacement or repaired product is shipped. Warranty service begins only after your case has been reviewed and recorded by our support team.
This policy does not limit any mandatory consumer rights that apply under applicable law.